Shipping policy
All orders include track & trace for secure delivery. Shipping costs are calculated based on the destination and include appropriate protective packaging.
Orders containing 1 or 2 pouches may be shipped in protective bubble mailers where suitable. These compact packages can often be delivered through the mailbox and provide a fast and cost-effective shipping method for international orders originating from the Netherlands.
DHL Worldwide Express
International customers may also choose DHL Worldwide Express where available. This provides a significantly faster shipping option with an end-to-end delivery process handled within DHL's international express network.
It is our fastest and most tightly controlled international shipping option, but this level of service comes at a substantially higher price than standard international shipping.
Customs, Duties and Taxes
Shipments outside Europe — Delivered Duty Paid (DDP)
For explicitly the United States, Mindkore generally ships on a Delivered Duty Paid (DDP) basis.
This means that applicable import duties, customs clearance charges and local import taxes are paid in advance by Mindkore. Where DDP applies, the amount shown at checkout is the final amount payable for the shipment and you should not receive an additional customs bill upon delivery.
Shipments within Europe
For shipments within Europe, including European countries outside the European Union such as the United Kingdom, Norway and Switzerland, local customs procedures, import VAT, duties or carrier handling fees may apply depending on the destination.
Any such charges imposed by local customs authorities or the destination carrier are the responsibility of the recipient unless explicitly stated otherwise during checkout.
Customs Clearance and Refused Shipments
Customers are responsible for completing any customs clearance requirements applicable to their destination, including responding to requests from the local carrier or customs authority.
If a shipment is refused, rejected, left uncollected, or returned because required customs charges or import procedures were not completed by the recipient, the parcel may be returned to Mindkore.
Once the returned parcel has been received and inspected, any applicable refund will be processed in accordance with our return policy. Actual return shipping or carrier costs resulting from the refused or uncollected shipment may be deducted from the refundable amount where permitted by applicable law.
Delivery Times
When products are in stock, orders are normally dispatched within 1 business day.
Estimated average delivery times after dispatch:
- Netherlands & Belgium: 1–2 business days
- Europe: 2–5 business days
- Outside Europe: approximately 1–2 weeks
Delivery times are estimates and may be affected by customs processing, local carriers, public holidays, weather conditions or other circumstances outside Mindkore's reasonable control.