Frequently Asked Questions (FAQ)
Got questions about our specialized processing, flavanol density, or how to optimize your daily ritual? We’ve gathered everything you need to know about the science and logistics behind Mindkore. Is your question not here? Open up a chat with us on the bottom right and we'll try to help you immediately!
General Questions about Mindkore
Delivery, Shipments & Orders
What sets your cacao apart from other products?
Regular cacao products that you'll find in stores have a very different purpose, which is to have a sweet taste, to have that distinguishable dark brown color, to feel smooth and silky to the touch, and to be very easy to mix, blend and bake. To achieve this, the cacao is usually heated up to 130°C (266°F). This diminishes nearly all flavanols and other beneficial compounds that cacao has to offer. This process is called alkalization or Dutching.
Mindkore cacao takes a different approach. We skip alkalization entirely and use a special low-temperature processing method to deliberately avoid excessive heat. This preserves the cacao’s strong, pure flavor and keeps its natural flavanols and antioxidants intact. You will recognize this in our cacao by the light-brown color and low-density, almost surprisingly fluffy texture.
We also completely avoid adding cacao butter, salt, or sweeteners, resulting in cacao that's far lower in calories and sugar, yet extremely rich in health-supporting compounds and also retains a robust amount of the much desired theobromine. The result is a very healthy, natural and antioxidant packed superfood without any additives!
And boy, does it taste good ;)
Mindkore cacao takes a different approach. We skip alkalization entirely and use a special low-temperature processing method to deliberately avoid excessive heat. This preserves the cacao’s strong, pure flavor and keeps its natural flavanols and antioxidants intact. You will recognize this in our cacao by the light-brown color and low-density, almost surprisingly fluffy texture.
We also completely avoid adding cacao butter, salt, or sweeteners, resulting in cacao that's far lower in calories and sugar, yet extremely rich in health-supporting compounds and also retains a robust amount of the much desired theobromine. The result is a very healthy, natural and antioxidant packed superfood without any additives!
And boy, does it taste good ;)
Where does your cacao come from?
Our cacao comes from select African and South-American plantations, known for producing specific high-flavanol varieties. These farms are unusual in the cacao world, as their cultivation and processing methods are built specifically around preserving the highest possible flavanol content, rather than preparing beans for the typical flavor-first chocolate market.
There are not many cacao plantations that deviate from burning their cacao to a crisp for the general consumer market, so they are unusually rare. Mindkore cacao has been directly sourced from these plantations. By working closely with them, we secure cacao with exceptional purity and remarkable flavanol density, which we then import to The Netherlands and deliver to you!
There are not many cacao plantations that deviate from burning their cacao to a crisp for the general consumer market, so they are unusually rare. Mindkore cacao has been directly sourced from these plantations. By working closely with them, we secure cacao with exceptional purity and remarkable flavanol density, which we then import to The Netherlands and deliver to you!
What are flavanols and how do they relate to Mindkore cacao?
Flavanols are naturally occurring compounds found in cacao. They help support healthy blood flow by promoting nitric oxide production, which relaxes and widens blood vessels. Mindkore cacao delivers over 600 mg of flavanols per serving. This is up to sixty times more than a typical chocolate bar. Users often report improved concentration, a lighter mood, and more resilience on days with little sleep.
Can you provide evidence for your claims?
Absolutely! We maintain a Certificate of Analysis (CoA) that has been verified through laboratory analysis (Eurofins). These reports confirm that our cacao contains one of the highest flavanol counts globally, while maintaining a very low concentration of heavy metals, far below both US and EU safety regulations.
If you are a health professional or require specific batch data, please contact us for additional information.
While we can provide you with extra information, we're no longer distributing the CoA of our supplier. Instead, our cacao is currently being tested at the EU department of Eurofins. Once we receive the CoA results, we will most definitely display them on the website.
If you are a health professional or require specific batch data, please contact us for additional information.
While we can provide you with extra information, we're no longer distributing the CoA of our supplier. Instead, our cacao is currently being tested at the EU department of Eurofins. Once we receive the CoA results, we will most definitely display them on the website.
What made you decide to launch Mindkore in Europe instead of the US?
Forgoing the reason that we're European citizens, there is a strong main objective as to why we're sourcing from Europe.
In America there are a vast amount of health conscious people and biohackers that are already making full use of high-flavanol cacao. As health conscious Europeans, we at Mindkore have all experienced how difficult it is to obtain good high flavanol cacao here. At least, without either breaking the bank or making do with lower flavanol variants that are common in Europe.
We do see health enthusiasts in Europe that specifically requests high flavanol cacao, so we now made it our mission to procure, import and deliver high flavanol cacao to Europe. But that's just the start, as we're also slowly getting traction in Canada, Australia and even America. Even for American standards, the flavanol concentration in our cacao is among the highest out there.
In America there are a vast amount of health conscious people and biohackers that are already making full use of high-flavanol cacao. As health conscious Europeans, we at Mindkore have all experienced how difficult it is to obtain good high flavanol cacao here. At least, without either breaking the bank or making do with lower flavanol variants that are common in Europe.
We do see health enthusiasts in Europe that specifically requests high flavanol cacao, so we now made it our mission to procure, import and deliver high flavanol cacao to Europe. But that's just the start, as we're also slowly getting traction in Canada, Australia and even America. Even for American standards, the flavanol concentration in our cacao is among the highest out there.
Is Mindkore cacao suitable for vegans or people with dietary restrictions?
Yes. Mindkore cacao is suitable for vegans and most common dietary restrictions. Our cacao is made without any animal-derived ingredients. It contains no gluten, no soy, and no milk or other animal fats. It's produced in a facility that also handles nuts, soy, and dairy, but strict procedures minimize cross-contamination.
Is Mindkore suitable for ceremonial cacao?
Yes, Mindkore meets all criteria for ceremonial use: 100% pure, unalkalized, and minimally processed. As a matter of fact, Mindkore cacao is significantly more potent than typical ceremonial cacao because of the rigorously preserved compounds that are inside. These compounds (flavanols, theobromine, caffeine) are directly responsible for the focus and induced emotional openness people seek in ceremonies.
So while we take a more scientific approach at Mindkore, without a shade of doubt it's extremely potent for obtaining the usual ceremonial effects. You will probably need a much smaller dose when using our cacao.
So while we take a more scientific approach at Mindkore, without a shade of doubt it's extremely potent for obtaining the usual ceremonial effects. You will probably need a much smaller dose when using our cacao.
How do I best consume Mindkore cacao?
Try blending it into a smoothie, stirring it into yogurt, or sprinkling it over your favorite dishes. Cacao pairs especially well with foods that contain some fat, which helps it blend evenly and enhances its natural taste. Fat also helps to better absorb the flavanols in your body, so a fatty yoghurt or pudding is therefore highly recommended.
Do you ship internationally?
Yes! We're happy to inform that Mindkore has a contract with PostNL (a Dutch supplier that delivers worldwide), which allows us to ship internationally without any restrictions. This includes shipping to the US, as we're also registered with the FDA so that prior notice of your cacao shipment can be given, which both secures and speeds up the delivery time.
We also benefit from lower shipping rates thanks our current shipping supplier. Mailbox delivery is only €13,99 and parcel delivery (3 pouches or more) is just €19,99.
Possible taxes and import duties are for the customer. However, Mindkore is a zero-rate 100% pure cacao, so duties are often very cheap, if not completely exempt in many international countries that we've already shipped to.
We also benefit from lower shipping rates thanks our current shipping supplier. Mailbox delivery is only €13,99 and parcel delivery (3 pouches or more) is just €19,99.
Possible taxes and import duties are for the customer. However, Mindkore is a zero-rate 100% pure cacao, so duties are often very cheap, if not completely exempt in many international countries that we've already shipped to.
Announcement bar says out of stock. Can I still order?
Yes, you can still place an order. If you place an order while we're out of stock, your order will be prioritized as soon as the new cacao arrives. As a thank you, we will also manually refund an additional 5% of your total order.
But this should not happen too often anymore, as we're now capable of importing larger quantities with only a few business days of delivery time. So usually when you see a sold-out message at the top of the website, it will only last up to 48 hours. A perfect opportunity for you to rake in some extra discount!
But this should not happen too often anymore, as we're now capable of importing larger quantities with only a few business days of delivery time. So usually when you see a sold-out message at the top of the website, it will only last up to 48 hours. A perfect opportunity for you to rake in some extra discount!
What is Mindkore's return and refund policy?
You can request a return within 14 days of receiving your item (EU only) provided it is unopened, unused, and in its original packaging. To start a return, contact info@mindkore.eu. Refunds will be processed within 10 business days. Accepted returns outside the 14-day period will incur a 10% restocking fee.
International customers are exempt from the 14-day return rule, but of course we do accept returns when an item is damaged. Please see our shipping & return policies at the bottom of the page for more information.
International customers are exempt from the 14-day return rule, but of course we do accept returns when an item is damaged. Please see our shipping & return policies at the bottom of the page for more information.
Are there any discounts?
Absolutely! Apart from free shipping to NL/BE at two pouches, free shipping to Europe at four pouches and free international shipping at six pouches, we also have quantity discounts.
When purchasing three pouches or more, we're providing a 5% total order discount. At six pouches or more this increases to 10%, and at nine pouches or more this becomes a whopping 15%. Please know that discount codes do not combine with quantity discounts.
You can press the 'BUY' button in our navigation menu to see the discounts in action, as we have a fully interactive discount calculator there that inherently calculates the price as you add/remove pouches from the selector.
When purchasing three pouches or more, we're providing a 5% total order discount. At six pouches or more this increases to 10%, and at nine pouches or more this becomes a whopping 15%. Please know that discount codes do not combine with quantity discounts.
You can press the 'BUY' button in our navigation menu to see the discounts in action, as we have a fully interactive discount calculator there that inherently calculates the price as you add/remove pouches from the selector.
How are discounts applied?
Shipping discounts and quantity discounts are automatically added when you add cacao pouches to your shopping cart. You don't have to do any extra work, while the discounts are trickling in for you!
We also have actual discount codes. While discount codes do not stack with our inherent quantity discounts, they do stack with free shipping. You can apply these during checkout, which can be accessed through the shopping cart after adding some cacao pouches to it. Discount codes can be obtained by following our social media pages and subscribing to our newsletter, as we announce large discounts over mail primarily.
We also have actual discount codes. While discount codes do not stack with our inherent quantity discounts, they do stack with free shipping. You can apply these during checkout, which can be accessed through the shopping cart after adding some cacao pouches to it. Discount codes can be obtained by following our social media pages and subscribing to our newsletter, as we announce large discounts over mail primarily.