Frequently Asked Questions (FAQ)

Many conventional cocoa powders are alkalized, also known as Dutch processed, to change their colour, flavour and mixing properties. Alkalization can also reduce naturally occurring flavanol levels.

Mindkore cacao is non-alkalized and contains only cacao powder, with no added ingredients. We select batches against defined supplier specifications and publish batch-specific laboratory data after independent analysis.

Because it is not alkalized, the colour, flavour and texture can differ noticeably from darker supermarket cocoa powders.

Our cacao is sourced through partners working with cacao from South America. We select potential batches using supplier specifications and then evaluate the composition through laboratory analysis.

Cacao is a natural agricultural product, so flavanol and contaminant levels vary between harvests. That is why we treat every new batch as a separate batch and publish its own measured results rather than assuming one harvest is identical to another.

Flavanols are naturally occurring compounds found in cacao. Their concentration can vary substantially between cacao varieties, harvests and processing methods.

For the upcoming Mindkore batch, the supplier specification guarantees at least 8% total flavanols. The final measured flavanol profile will be published after independent laboratory analysis.

We report measured composition separately for each batch so customers can compare the actual laboratory values rather than relying on a generic cacao average.

We publish batch-specific laboratory information for flavanols, composition and selected contaminants. Our previous batch, MK-053290, was independently analysed and remains part of our published batch history.

The upcoming batch is still being prepared. Its final measured flavanol and contaminant values will be published once independent testing has been completed.

You can view our available laboratory documentation on the Certificate of Analysis page, or contact info@mindkore.eu if you have a batch-specific question.

The ingredient list consists only of cacao powder, and no animal-derived ingredients are added.

The production facility also handles nuts, soy and dairy. People with food allergies should take this cross-contact information into account and contact us before ordering if they need more detail about production or allergen handling.

There is no single legally regulated definition of "ceremonial cacao", and traditions and product formats differ widely.

Mindkore is a non-alkalized cacao powder, not a traditional whole-cacao paste. Some customers may choose to include it in their own cacao ritual, but we do not present the product as producing specific ceremonial, emotional or physiological effects.

A standard serving is approximately 5 g. You can stir or blend it into yogurt, quark, smoothies, warm milk, coffee, water or desserts.

Foods such as yogurt or warm milk can make the cacao easier to mix and soften its naturally intense, bitter flavour. Use whichever preparation method fits your routine best.

Mindkore started in Europe because good, well documented high-flavanol cacao was surprisingly difficult and expensive for us to source here in small quantities.

The original goal was simple: make independently tested cacao with clear batch information easier to obtain for European customers. Since then, orders have also started coming from countries outside Europe.

Our previous published batch, MK-053290, contained 12.6% total flavanols. That harvest has now sold out, so Mindkore is moving to a new cacao batch.

Because cacao is a natural product, every harvest has a different composition. The upcoming batch therefore receives its own laboratory analysis. The current supplier specification guarantees at least 8% total flavanols and no more than 0.82 mg/kg cadmium. Final measured values will be published after independent testing.

We expect the new batch to become available in September. Timing can still change if production, laboratory testing or logistics require additional time.

Orders placed during the current batch transition are pre-orders for the upcoming batch. They will be fulfilled once the new cacao has completed production, testing and inbound logistics.

During this transition we currently offer a temporary 15% pre-order discount as a thank you for waiting. The active code and current batch-status information are shown on the product page and announcement bar.

Mindkore ships to many international destinations, subject to local import requirements and carrier availability.

Where checkout indicates that duties and taxes are included, those charges are collected in advance. For destinations such as the United States, we also prepare the customs and food-import documentation required for the shipment, including Prior Notice where applicable.

Estimated shipping rates:

• €14.99: small orders up to 500 g
• €24.99: medium orders from 500 g up to 2 kg
• €34.99: bulk orders from 2 kg

Actual rates and available services are shown at checkout for your destination.

Many customers order cacao regularly. A subscription lets you choose a delivery schedule so you do not need to place the same order manually each time.

Recurring orders also make demand easier for us to plan. That helps with purchasing, inventory and administration.

Membership starts with an immediate 5% discount. The discount increases by 2 percentage points after each successful renewal, up to a permanent maximum of 15%.

You can change the schedule, skip a shipment, pause or cancel from your Mindkore account.

Return eligibility depends on the destination, the condition of the item and the applicable consumer rules. If you want to return an unopened order, contact info@mindkore.eu as soon as possible after delivery.

If an item arrives damaged, incorrect or otherwise affected by a delivery problem, contact us with the order number and photos where relevant so we can review it.

The full current terms are available in our shipping and return policies at the bottom of the website.

If a shipment appears delayed, stops receiving tracking updates, is returned by the carrier, or is marked as delivered without being received, contact us and we will review the tracking information and open a carrier investigation when needed.

International investigations can take time because the local delivery partner may need to confirm scans, delivery records or the location of the parcel.

Once enough information is available, we will review the outcome and the appropriate next step. Depending on the circumstances and applicable consumer rights, that may include redelivery, replacement or a refund.

Current free-shipping thresholds are €75 for NL/BE, €150 for EU orders and €300 for eligible international orders.

Quantity discounts are currently 5% from 3 pouches, 10% from 6 pouches and 15% from 9 pouches.

The BUY page includes a live calculator so you can see how pack selection, quantity discounts and free shipping affect the order total.

CORE and APEX already include their pack-level price difference in the displayed product price.

Automatic offers, such as quantity discounts or eligible free shipping, are applied when their conditions are met. Manual discount codes are entered separately.

Shopify determines which compatible discounts can be combined. If two discounts cannot be combined, checkout applies the eligible option according to the active discount settings.