Refund policy
General Return & Refund Policy (EU)
In accordance with applicable European Union consumer rules, eligible customers have the right to withdraw from their purchase within 14 days of receiving the order.
To be eligible for a return, the product must be in the same condition in which it was received, unopened and with the original seal intact. Due to food safety and hygiene considerations, we cannot accept returned food products once the original seal has been broken.
The item should be returned in its original packaging and accompanied by proof of purchase.
To start a return, please contact us at info@mindkore.eu. Please contact us before sending the parcel back so that we can provide the appropriate return instructions.
Unclaimed or Refused Packages
Parcels that are not collected from a pickup point, or that are refused by the recipient, may be returned to Mindkore by the carrier.
Our cacao is a premium food product whose quality depends on appropriate storage and handling conditions. Extended transit and uncontrolled storage may reduce remaining shelf life or require additional quality inspection after return.
Where permitted by applicable law and where a genuine reduction in value has occurred, Mindkore may deduct an amount reflecting the actual loss in value or additional handling required.
Actual return shipping or carrier costs caused by an unclaimed or refused shipment may also be deducted from the refundable amount where permitted by applicable law.
International Shipments
Consumer cancellation and return rights vary by destination. Customers outside the European Union may have different statutory rights under the laws applicable in their country.
Where no statutory cancellation right applies, Mindkore may accept returns in accordance with this policy, particularly where a product is defective, damaged, incorrect, or otherwise not in conformity with the order.
If a parcel is destroyed, abandoned or otherwise not returned to Mindkore because it was not collected, customs requirements were not completed, or applicable customs charges were refused by the recipient, any refund will be subject to the circumstances of the shipment and applicable law.
Damages and Issues
Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or incorrect. This allows us to evaluate the issue and provide an appropriate solution quickly.
Refunds
We will notify you once we have received and inspected your return and will confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after the refund has been processed for it to appear, depending on your bank or payment provider.
For voluntary returns, return shipping costs are normally the responsibility of the customer where permitted by applicable law.
Where the return is caused by a defective, damaged or incorrect product, Mindkore will handle the return in accordance with the customer's applicable statutory rights.