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Cancelling Your Subscription

You may cancel your Mindkore subscription at any time. Cancelling your subscription stops future renewals, but does not automatically cancel an order that has already been generated and paid.

If a recurring order has already been generated but has not yet been dispatched, please contact Mindkore as soon as possible. If the order has not yet entered shipment, we will cancel the order and refund the payment without a cancellation fee.

If the order has already been dispatched, cancelling your subscription will only affect future renewals. The dispatched order will be handled in accordance with our normal return and refund policy, including any applicable return shipping costs.

Subscription Loyalty Discount

Mindkore subscriptions include a progressive loyalty discount that increases as your subscription continues.

Your current discount level is linked to the continuity of that specific subscription.

If you cancel your subscription, your accumulated discount progression is permanently lost. If you subscribe again at a later date, the new subscription will begin again at the standard introductory discount level.

Skipping or Pausing Instead of Cancelling

If you only need a temporary break, we recommend skipping an upcoming order or pausing your subscription instead of cancelling it completely.

Your accumulated subscription discount remains linked to your subscription while it is skipped or paused.

Skip and pause options are intended for temporary interruptions. Mindkore may limit the maximum duration or repeated use of these features. They are not intended as a permanent alternative to cancelling a subscription.

Changes to Upcoming Orders

Subscription changes, including cancellation, skipping or pausing, should be made before the next scheduled renewal is processed.

Once a recurring payment has been successfully processed, a new order is created. Cancelling the subscription after that point will prevent future renewals, but will not automatically cancel the already generated order.

How to Cancel, Skip or Pause

Subscription options can be managed through your customer account where available.

If you experience any difficulty managing your subscription, you may contact Mindkore directly and we will assist you with cancellation, skipping or pausing.